Payments & Refunds
Find answers about accepted payment methods, updating your billing info, downloading invoices, and requesting refunds.
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Why didn’t I receive credits after paying?
Check that your card was actually charged. Sometimes a trial or subscription shows as active even if the payment fail... -
Why was I charged twice in the same month?
Double charges most often occur when two subscriptions are activated. Use the Subscription management portal to cance... -
What is your refund policy?
All WAVS products are digital and available instantly, so all sales are final and non-refundable.Refunds are only con... -
How do I update my billing details or add a new card?
Click on your Profile icon, then go into your Account settings. From there, access the panel on the left and choose S... -
My payment was withdrawn but my subscription didn't activate, why?
Please contact support@wavs.com if you encounter an error while subscribing.Some users (especially in India) may see ... -
Why was my payment declined?
Payments may be declined due to insufficient funds, incorrect or expired card details, bank security checks, or proce... -
I need a copy of my invoice for tax purposes, where can I retrieve it?
To access your invoice, follow the following steps: Log in and visit your Account page. Click 'Subscription' > 'Edi...