🧰 Technical Support
Having issues with the WAVS Desktop App or downloads? Here you’ll find fixes for common errors, installation problems, and sync issues across different DAWs.
General Support
See all articlesOpen and troubleshoot a stems ZIP
If your stems download is a ZIP file, extract it before opening the audio in your music software.Open the download
Wa...
How do I install preset files?
Before importing presets, make sure the corresponding instrument or effect is installed. A preset file does not insta...
Desktop App & Plugin
See all articlesHow do I drag and drop samples from the plugin into my DAW?
Before dragging the sample into your project, make sure it’s both downloaded and synced to your computer. To confirm ...
Why aren’t my samples playing in time with my project?
To have samples play in sync with your DAW, follow these steps:
Click the Time Sync button at the bottom of the playe...
How do I change the audio output in the WAVS Desktop App?
To change the output device in the desktop app, click the Settings icon in the top right, then open Audio Settings an...
The WAVS desktop app isn’t showing up in my computer, what should I do?
1) Re‑run the installer and ensure both the App and Bridge plugin are installed.2) On Windows, verify the App is in S...
How do I preview samples in key or change key/tempo before downloading?
Connect the WAVS Desktop App to WAVS Bridge, then enable Tempo Sync to preview at your project tempo. To export your ...
How do I drag samples from the app into my DAW?
After downloading a sample, a purple Syncing button will appear on the bottom-right of the app. Wait until syncing is...