đź’ł Account & Billing
Manage your WAVS subscription, credits, and payment settings. Find answers about plan upgrades, refunds, invoices, and account details.
Payments & Refunds
See all articlesWhy didn’t I receive credits after paying?
Check that your card was actually charged. Sometimes a trial or subscription shows as active even if the payment fail...
Why was I charged twice in the same month?
Double charges most often occur when two subscriptions are activated. Use the Subscription management portal to cance...
What is your refund policy?
All WAVS products are digital and available instantly, so all sales are final and non-refundable.Refunds are only con...
How do I update my billing details or add a new card?
Click on your Profile icon, then go into your Account settings. From there, access the panel on the left and choose S...
My payment was withdrawn but my subscription didn't activate, why?
Please contact support@wavs.com if you encounter an error while subscribing.Some users (especially in India) may see ...
Why was my payment declined?
Payments may be declined due to insufficient funds, incorrect or expired card details, bank security checks, or proce...
Subscriptions & Credits
See all articlesCan I re-download a sample that I own the license to, but that has been deleted from WAVS?
No. If a sample is removed from WAVS, it cannot be re‑downloaded through the platform. However, your license to use i...
Can I still use samples I’ve downloaded after cancelling?
Yes. Licenses remain valid after cancellation. Note: free trials do not grant commercial use. An active paid subscrip...
Are the samples I downloaded still available after I cancel?
Yes, you can still access your downloaded samples in your My Downloads page.Â
How do I cancel my subscription? What happens after I cancel?
Click your Profile icon and open Account settings.Go to Subscription → Cancel subscription and follow the prompts to ...
How do I upgrade, downgrade, or pause my plan?
Click your Profile icon and open Account settings.Go to Subscription → Manage. From there, you can upgrade or downgra...
Do unused credits roll over or expire?
Unused credits roll over indefinitely while your subscription remains active. Cancelling your subscription forfeits a...
Account Settings
See all articlesI accidentally created two accounts, can I merge them?
In some cases, we can merge your accounts. Please contact support@wavs.com for more information.Â
I can’t log in after switching from Google to email
Ensure you’re using the same email address that’s linked to your Google login. If you previously signed in with Googl...
How do I reset my password?
Go to Account settings → Change password. If you can’t access your account, use Forgot your password? on the login sc...
How do I change my email?
Visit your Account settings and submit an email change. A confirmation link will be sent to your current email addres...
I've set up my account through Google. How can I switch to email login instead?
First, you'll need to disconnect your Google account from WAVS. Follow this guide for assistance: https://support.goo...